Terms of Service

1. The Service

AskAIs provides multi-channel live chat and messaging, AI-assisted and automated replies, a shared team inbox, a knowledge base and help center, and related tools that you can embed in your website or application, connect to channels such as Telegram, or authorize through MCP-compatible AI clients (the “Service”). We may update, add, or remove features from time to time.

2. Accounts and eligibility

The Service is intended for business use only. By creating an account, purchasing a plan, or buying AI credits, you confirm that you are using the Service for the purposes of your trade, business, or profession, or on behalf of an organization, and not as a consumer for personal, family, or household purposes.

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account, including the activity of your team members and any connected AI client you authorize. You can review and revoke MCP connections from your AskAIs settings.

3. Acceptable use

You agree not to use the Service to:

• violate any law or regulation, or infringe the rights of others;
• send spam, unsolicited messages, or content that is unlawful, harassing, deceptive, or harmful;
• create, distribute, or facilitate sexually explicit or other adult content, including adult or companionship chat services;
• transmit malware or interfere with the integrity or security of the Service;
• attempt to gain unauthorized access to the Service or to reverse engineer it, except as permitted by law;
• use a connected client to collect, expose, or transmit passwords, API keys, access tokens, or other credentials;
• resell, sublicense, or use the Service to build a competing product without our written permission.

4. Your data and content

You retain ownership of the content and data that you and your end users submit to the Service (“Customer Data”). You grant us a limited, worldwide license to host, process, and transmit Customer Data solely to provide, secure, and improve the Service.

You are responsible for the lawfulness of your Customer Data, for obtaining any consents required from your end users, and for making your own privacy disclosures to them. Our handling of personal data is described in our Privacy Policy.

5. AI features

The Service can generate automated replies and suggestions using third-party AI models. AI output may be inaccurate or incomplete, and you are responsible for reviewing it before relying on or sending it. You can configure or disable AI features, and you may supply your own model API keys. You can train automated replies using content you provide, including web pages you ask us to crawl, files you upload such as PDF or Word documents, and question and answer pairs. You represent that you own or have the necessary rights and permissions to that content and to any website you direct us to crawl, and that using it in this way does not infringe any third party’s rights or violate any law. Training content is treated as your Customer Data.

MCP-compatible clients can request read or write actions within the permission scopes you approve. You are responsible for reviewing the client’s request and any confirmation shown before authorizing an external, destructive, or otherwise consequential action. Revoking a connection prevents future access but does not undo actions already completed.

6. Plans, pricing, and billing

We offer Free, Pro, and Business plans. Paid plans are billed in advance on a recurring basis, monthly or yearly, in US dollars through our payment processor, Stripe. The price, billing period, and renewal terms are shown on our Pricing page and again before you pay. By subscribing, you authorize us and Stripe to charge your payment method for each billing period until you cancel. A paid plan takes effect in your workspace as soon as your payment is confirmed.

Each plan includes a monthly number of AI replies. When your workspace uses our platform-hosted AI rather than your own model API keys, AI replies beyond that monthly allowance are charged against a prepaid AI credit balance that is separate from your plan subscription. Message translation and the AI setup assistant always run on platform-hosted AI, and test conversations in the AI playground do so when your workspace uses platform-hosted AI; the tokens these features use are also charged against your AI credit balance. Usage is charged per token at the rates published in the AI credits section of our Pricing page; rates may change from time to time, and usage is charged at the rates in effect when it occurs. Because usage is settled right after it occurs, your balance can become slightly negative, and any negative balance is deducted from your next top-up. If your AI credit balance is zero or below and automatic top-up is off or fails, platform-hosted AI replies pause and conversations are routed to a human agent until you add credits. AI credit charges are consumption-based and, except where required by law, are non-refundable once the corresponding usage has occurred.

Automatic top-up is optional and off unless you turn it on. When you turn it on, you choose the top-up amount, the balance that triggers a top-up, and a monthly cap, and you authorize us and Stripe to charge your saved payment method that amount each time your AI credit balance falls below the trigger, up to the monthly cap in each calendar month (UTC), until you turn automatic top-up off. If your balance is already below the trigger when you turn automatic top-up on or save changes to its settings, your saved payment method is charged immediately. You can turn it off or change these settings at any time under Settings → Billing → AI Usage & Balance; changes apply to future top-ups.

You can switch plans or billing interval under Settings → Billing, using Manage subscription. Before you confirm a change, you are shown the new price, when the change takes effect, and any prorated amount and when it will be charged. Upgrades and switches to yearly billing take effect immediately. You can also switch to the Free plan immediately, which ends paid features at once; the remaining time in the current billing period is not refunded.

Plan prices, billing periods, limits, and features may change for future billing periods with prior notice. Prices exclude applicable taxes, and you are responsible for any applicable taxes. We may offer one-time payments through Stripe for certain purchases and support payment methods such as Alipay, WeChat Pay, or cryptocurrency where available; a one-time payment for a plan covers one billing period and does not renew automatically. If your usage exceeds a plan limit, you may need to upgrade to continue using the affected feature.

7. Auto-renewal and cancellation

Subscriptions renew automatically at the end of each billing period at the then-current price. You may cancel at any time from Settings → Billing or through the Stripe customer portal.

Cancellation stops future renewals. Your paid features remain active until the end of the current paid period, after which your account reverts to the Free plan. If a scheduled charge fails, we may retry the payment over a short period and notify you so you can update your payment method. During this period your account may be marked past due, and we will not immediately suspend your paid features. If payment still cannot be collected after our retries, we may downgrade your account to the Free plan or suspend paid features until the balance is resolved.

9. Free plan, trials, and promotions

Free plans and any trial or promotional offers are provided on the terms stated at sign-up, including any usage limits described on our Pricing page. We may modify or discontinue free or promotional access at any time.

Where yearly billing is offered, the yearly price and any saving compared with paying monthly (for example, a number of months free) are shown on our Pricing page and before you pay. The yearly price is charged in full at the start of each yearly billing period.

10. Third-party services

The Service integrates third-party providers, including Stripe for payments, AI model providers for automated replies, MCP-compatible AI clients, and messaging channels such as Telegram. Your use of a connected provider or channel is subject to that third party’s terms and policies. You are responsible for complying with them and for maintaining any required accounts or approvals, and we are not responsible for a third-party platform’s availability or actions, including if it limits or terminates your access.

11. Intellectual property

The Service, including its software, design, and trademarks (including the “AskAIs” name and logo), is owned by us and our licensors. These Terms grant you only a limited right to use the Service and do not transfer any of our intellectual property to you.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate.

13. Limitation of liability

To the maximum extent permitted by law, AskAIs and MiniCode LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

14. Indemnification

You will indemnify and hold harmless AskAIs and MiniCode LLC from any claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

15. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay, request a refund or initiate a chargeback as described in “Refunds”, or use the Service in a way that risks harm to us or others. You may stop using the Service at any time. Upon termination, your right to use the Service ends, and we may delete Customer Data after a reasonable period.

16. Export controls and sanctions

You may not use the Service if you are located in, or ordinarily resident in, a country or region that is subject to comprehensive U.S. sanctions or embargoes, or if you are, or are owned or controlled by, a person or entity on a U.S. Government list of prohibited or restricted parties, such as the Specially Designated Nationals and Blocked Persons List. You will not use, export, re-export, or provide access to the Service in violation of U.S. or other applicable export control and sanctions laws.

17. Mobile applications

We also offer AskAIs as a mobile app for support agents (the “App”). This section applies to the App and supplements the rest of these Terms; it does not replace them. Everything above — acceptable use, your data and content, AI features, plans and billing, disclaimers, limitation of liability, indemnification, suspension and termination, and governing law — applies to your use of the App exactly as it applies to the web version. Where a term in this section conflicts with a term elsewhere in these Terms, this section prevails, but only for the App and only to the extent of the conflict.

The App is a companion to the web version of the Service, not a separate product and not a separate subscription. It requires an active AskAIs workspace, and the features available in it are a subset of those in the web version. We may change, suspend, or discontinue the App without discontinuing the Service.

Accounts in the App are created by workspace administrators. The App has no public sign-up: you cannot register an account or create a workspace from it, and you sign in with credentials issued to you by the workspace you work for. That workspace decides who has an account and what each account may see, and it can revoke your access at any time.

If you allow push notifications, an alert about a new message shows the contact’s display name and the beginning of the message text, and it can appear on your device’s lock screen and in your notification centre. That text is your customers’ information, so you are responsible for deciding whether such previews are appropriate for the work you do; you can hide previews in your device’s settings, filter or mute notifications in the App, or turn them off entirely. Notifications are delivered through your operating system vendor’s push service — on iOS, Apple’s Push Notification service. What the App collects and shows is described in our Mobile App Privacy Notice.

The App asks for access to your device’s camera and microphone only when you first use a feature that needs them, and you can turn that access off at any time in your device’s settings. The camera is used to take photos and record videos that you choose to attach to a reply. The microphone is used for dictation, which turns what you say into text in the reply box, and to record the sound of a video you capture. Dictation recordings are sent to us only to be converted into text by our third-party AI provider, OpenAI, and we do not store them. Dictation and translation in the App are powered by OpenAI: before you use either for the first time, the App explains what will be sent and asks for your permission, which you can withdraw at any time in the App’s settings. What is sent and how it is handled are described in our Mobile App Privacy Notice. The photo picker and the file picker give the App only the items you select; it is not granted access to your photo library or your files as a whole. Anything you attach and send becomes part of the conversation and is Customer Data of the workspace, handled as described in “Your data and content” and in our Privacy Policy. The App does not use your contacts, calendar, or location.

You can delete your own agent account from the App’s settings. Deletion revokes your sessions and device records and removes your name, email address, avatar, password, and any linked sign-in identity from your user record, after which the account can no longer be signed in to. It does not delete the messages you sent to customers or the audit records of actions taken in the workspace: those are Customer Data belonging to the workspace, and requests about them go to the workspace that operates the App. Deleting your account does not cancel your workspace’s subscription and does not entitle you or the workspace to a refund.

If you obtained the App from the Apple App Store, the following additional terms apply between you and MiniCode LLC, and you and MiniCode LLC acknowledge and agree to them. Apple requires them of any app distributed with its own licence terms, and for an App obtained from the App Store they prevail over any conflicting term elsewhere in these Terms. They apply in addition to, and not instead of, the Apple Media Services Terms and Conditions, and nothing in these Terms is intended to set usage rules that conflict with those terms and conditions:

• this licence is concluded between you and MiniCode LLC only, and not with Apple. Apple is not a party to these Terms, and MiniCode LLC, not Apple, is solely responsible for the App and its content;
• your licence to use the App is a non-transferable licence to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may also be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing;
• MiniCode LLC, not Apple, is solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance or support services for it;
• MiniCode LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are MiniCode LLC’s sole responsibility;
• MiniCode LLC, not Apple, is responsible for addressing any claim by you or any third party relating to the App or your possession or use of it, including product liability claims, any claim that the App fails to conform to an applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation. Nothing in these Terms limits MiniCode LLC’s liability to you beyond what applicable law permits;
• if a third party claims that the App, or your possession and use of it, infringes that third party’s intellectual property rights, MiniCode LLC, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of that claim;
• you represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You may not use, export, or re-export the App except as authorised by United States law and by the laws of the jurisdiction in which you obtained it;
• you must comply with any applicable third-party terms when using the App — for example, the terms of your mobile data plan;
• the App and its documentation are “Commercial Items” as defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation” as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with those provisions, they are licensed to U.S. Government end users only as Commercial Items and with only the rights granted to all other end users under these Terms;
• the App is published by MiniCode LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Any question, complaint, or claim about the App should be directed to support@askais.com; support for the App is provided by email rather than by telephone;
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date and, where appropriate, notified to you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Wyoming will have jurisdiction, except where applicable law gives you the right to bring claims in another forum.

20. Contact

Questions about these Terms? Email support@askais.com or write to MiniCode LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.