Billing & subscription

Manage your plan under Settings → Billing.

Plans & payment methods

Click Upgrade on a plan, then pick a method in the picker:

• Credit card → an auto-renewing subscription (Stripe Checkout). Renews each period until cancelled.
• Alipay → jumps straight to the Alipay payment page (one-time).
• WeChat Pay / Crypto→ Stripe Checkout (one-time). WeChat shows a QR; crypto uses Stripe's crypto flow.

One-time methods activate the plan for one period and do not auto-renew. Prices are shown in USD. Monthly/yearly toggle shows the yearly saving (≈2 months off).

Cancel or downgrade (in-app)

For an active card subscription, the Billing page shows controls, no need to visit Stripe's portal:

• Cancel at period end, keeps access until the paid period ends, then stops renewing. You'll see "will end on <date>" and a Resume button to undo.
• Downgrade to Free now, cancels immediately (paid features end at once). The rest of the current billing period is not refunded.

The Stripe Customer Portal button is still there if you want to update the card itself.

If a renewal payment fails

You won't be cut off instantly. The workspace enters a grace period (PAST_DUE), the plan keeps working, and the owner gets a reminder email to update the payment method. After Stripe's automatic retries, if it still fails the plan drops to Free. Updating the card during the grace window restores it.

AI credits (top-up)

AI replies within your plan's monthly allowance are included. After that, AI replies on our hosted AI are charged to your AI credits by real token usage. Message translation and the AI setup assistant also use credits. The per-token rates are listed in the AI credits section of the Pricing page.

Under Settings → Billing → AI Usage & Balance you can top up (one-time, via card / Alipay / WeChat / crypto) and turn on auto top-up: you choose the amount, the balance that triggers it and a monthly cap, and tick an authorization before it is switched on. You can turn it off at any time. Top-ups are independent from the plan subscription. Used credits are non-refundable except where required by law.

Orders & refunds

Your purchase history is on the Billing page. Except where required by law, fees are non-refundable, and we don't refund partial billing periods, unused time, plan downgrades or used AI credits. If you believe you were charged in error, email support@askais.comwithin 30 days of the charge and we'll review your request. See Refunds in our Terms of Service.

If a payment is refunded (fully or partly) or you open a chargeback with your bank, your workspace is suspended: members cannot sign in, AI replies stop, auto top-up is turned off and any subscription is cancelled. AI credits bought with that payment are removed from your balance (it can go negative). Your data is not deleted; if you have questions, email support@askais.com.