Terms of Service

1. The Service

The telmini service provides multi-channel live chat and messaging, AI-assisted and automated replies, a shared team inbox, a knowledge base and help center, and related tools that you can embed in your website or application, connect to channels such as Telegram, or authorize through MCP-compatible AI clients (the “Service”). We may update, add, or remove features from time to time.

2. Accounts and eligibility

The Service is intended for business use only. By creating an account, purchasing a plan, or buying AI credits, you confirm that you are using the Service for the purposes of your trade, business, or profession, or on behalf of an organization, and not as a consumer for personal, family, or household purposes.

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account, including the activity of your team members and any connected AI client you authorize. You can review and revoke MCP connections from your telmini settings.

3. Acceptable use

You agree not to use the Service to:

• violate any law or regulation, or infringe the rights of others;
• send spam, unsolicited messages, or content that is unlawful, harassing, deceptive, or harmful;
• create, distribute, or facilitate sexually explicit or other adult content, including adult or companionship chat services;
• transmit malware or interfere with the integrity or security of the Service;
• attempt to gain unauthorized access to the Service or to reverse engineer it, except as permitted by law;
• use a connected client to collect, expose, or transmit passwords, API keys, access tokens, or other credentials;
• resell, sublicense, or use the Service to build a competing product without our written permission.

4. Your data and content

You retain ownership of the content and data that you and your end users submit to the Service (“Customer Data”). You grant us a limited, worldwide license to host, process, and transmit Customer Data solely to provide, secure, and improve the Service. Our authorized staff access Customer Data only in the limited situations listed in our Privacy Policy.

You are responsible for the lawfulness of your Customer Data, for obtaining any consents required from your end users, and for making your own privacy disclosures to them. Our handling of personal data is described in our Privacy Policy.

5. AI features

The Service can generate automated replies and suggestions using third-party AI models. AI output may be inaccurate or incomplete, and you are responsible for reviewing it before relying on or sending it. You can configure or disable AI features, and you may supply your own model API keys. You can train automated replies using content you provide, including web pages you ask us to crawl, files you upload such as PDF or Word documents, and question and answer pairs. You represent that you own or have the necessary rights and permissions to that content and to any website you direct us to crawl, and that using it in this way does not infringe any third party’s rights or violate any law. Training content is treated as your Customer Data.

MCP-compatible clients can request read or write actions within the permission scopes you approve. You are responsible for reviewing the client’s request and any confirmation shown before authorizing an external, destructive, or otherwise consequential action. Revoking a connection prevents future access but does not undo actions already completed.

6. Plans, pricing, and billing

We offer Free, Pro, and Business plans. Paid plans are billed in advance on a recurring basis, monthly or yearly, in US dollars through our payment processor, Stripe. The price, billing period, and renewal terms are shown on our Pricing page and again before you pay. By subscribing, you authorize us and Stripe to charge your payment method for each billing period until you cancel. A paid plan takes effect in your workspace as soon as your payment is confirmed.

Each plan includes a monthly number of AI replies. When your workspace uses our platform-hosted AI rather than your own model API keys, AI replies beyond that monthly allowance are charged against a prepaid AI credit balance that is separate from your plan subscription. Message translation and the AI setup assistant always run on platform-hosted AI, and test conversations in the AI playground do so when your workspace uses platform-hosted AI; the tokens these features use are also charged against your AI credit balance. Usage is charged per token at the rates published in the AI credits section of our Pricing page; rates may change from time to time, and usage is charged at the rates in effect when it occurs. Because usage is settled right after it occurs, your balance can become slightly negative, and any negative balance is deducted from your next top-up. If your AI credit balance is zero or below and automatic top-up is off or fails, platform-hosted AI replies pause and conversations are routed to a human agent until you add credits. AI credit charges are consumption-based and, except where required by law, are non-refundable once the corresponding usage has occurred.

Automatic top-up is optional and off unless you turn it on. When you turn it on, you choose the top-up amount, the balance that triggers a top-up, and a monthly cap, and you authorize us and Stripe to charge your saved payment method that amount each time your AI credit balance falls below the trigger, up to the monthly cap in each calendar month (UTC), until you turn automatic top-up off. If your balance is already below the trigger when you turn automatic top-up on or save changes to its settings, your saved payment method is charged immediately. You can turn it off or change these settings at any time under Settings → Billing → AI Usage & Balance; changes apply to future top-ups.

You can switch plans or billing interval under Settings → Billing, using Manage subscription. Before you confirm a change, you are shown the new price, when the change takes effect, and any prorated amount and when it will be charged. Upgrades and switches to yearly billing take effect immediately. You can also switch to the Free plan immediately, which ends paid features at once; the remaining time in the current billing period is not refunded.

Plan prices, billing periods, limits, and features may change for future billing periods with prior notice. Prices exclude applicable taxes, and you are responsible for any applicable taxes. If your usage exceeds a plan limit, you may need to upgrade to continue using the affected feature.

Besides card payments, we may offer one-time payments, where available: Alipay, WeChat Pay, and stablecoins such as USDC through Stripe; PayPal; and USDT sent directly to us. A one-time payment for a plan covers one billing period and does not renew automatically. To keep the plan after that period, you pay again; if you pay for the same plan while it is still active, the new period starts when the current one ends. AI credits can also be bought with a one-time payment. PayPal payments are made with your PayPal account under PayPal’s terms; we do not offer PayPal subscriptions.

USDT is accepted only on the TRON network (TRC20). The checkout page shows the address to pay to and the exact amount to send, which may be up to one USDT lower than the listed price so that we can match your transfer to your order, and the time by which it must arrive. You must send exactly that amount of USDT, on the TRON network, to that address, before that time; any network fee is yours to pay and is not part of that amount. A transfer of a different amount, of another token, on another network, or to another address may not be matched to your order and may not be recoverable. The plan or credits are applied after the transfer is confirmed on the blockchain, either automatically or after we review it manually, which can take longer. If your transfer was not matched, contact us at support@telmini.com with the transaction hash.

7. Auto-renewal and cancellation

Subscriptions renew automatically at the end of each billing period at the then-current price. You may cancel at any time from Settings → Billing or through the Stripe customer portal.

Cancellation stops future renewals. Your paid features remain active until the end of the current paid period, after which your account reverts to the Free plan. If a scheduled charge fails, we may retry the payment over a short period and notify you so you can update your payment method. During this period your account may be marked past due, and we will not immediately suspend your paid features. If payment still cannot be collected after our retries, we may downgrade your account to the Free plan or suspend paid features until the balance is resolved.

9. Free plan, trials, and promotions

Free plans and any trial or promotional offers are provided on the terms stated at sign-up, including any usage limits described on our Pricing page. We may modify or discontinue free or promotional access at any time.

Where yearly billing is offered, the yearly price and any saving compared with paying monthly (for example, a number of months free) are shown on our Pricing page and before you pay. The yearly price is charged in full at the start of each yearly billing period.

10. Third-party services

The Service integrates third-party providers, including Stripe and PayPal for payments, Apple and Google Play for purchases in our mobile apps, AI model providers for automated replies, MCP-compatible AI clients, and messaging channels such as Telegram. Your use of a connected provider or channel is subject to that third party’s terms and policies. You are responsible for complying with them and for maintaining any required accounts or approvals, and we are not responsible for a third-party platform’s availability or actions, including if it limits or terminates your access.

11. Intellectual property

The Service, including its software, design, and trademarks (including the “telmini” name and logo), is owned by us and our licensors. These Terms grant you only a limited right to use the Service and do not transfer any of our intellectual property to you.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate.

13. Limitation of liability

To the maximum extent permitted by law, telmini and MiniCode LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

14. Indemnification

You will indemnify and hold harmless telmini and MiniCode LLC from any claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

15. Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay, request a refund or initiate a chargeback as described in “Refunds”, or use the Service in a way that risks harm to us or others. You may stop using the Service at any time. Upon termination, your right to use the Service ends, and we may delete Customer Data after a reasonable period.

16. Export controls and sanctions

You may not use the Service if you are located in, or ordinarily resident in, a country or region that is subject to comprehensive U.S. sanctions or embargoes, or if you are, or are owned or controlled by, a person or entity on a U.S. Government list of prohibited or restricted parties, such as the Specially Designated Nationals and Blocked Persons List. You will not use, export, re-export, or provide access to the Service in violation of U.S. or other applicable export control and sanctions laws.

17. Mobile applications

We also offer telmini as a mobile app for support agents (the “App”). This section applies to the App and supplements the rest of these Terms; it does not replace them. Everything above — acceptable use, your data and content, AI features, plans and billing, disclaimers, limitation of liability, indemnification, suspension and termination, and governing law — applies to your use of the App exactly as it applies to the web version. Where a term in this section conflicts with a term elsewhere in these Terms, this section prevails, but only for the App and only to the extent of the conflict.

The App is a companion to the web version of the Service, not a separate product and not a separate subscription. It requires an active telmini workspace, and the features available in it are a subset of those in the web version. We may change, suspend, or discontinue the App without discontinuing the Service.

Accounts in the App are created by workspace administrators. The App has no public sign-up: you cannot register an account or create a workspace from it, and you sign in with credentials issued to you by the workspace you work for. That workspace decides who has an account and what each account may see, and it can revoke your access at any time.

If you allow push notifications, an alert about a new message shows the contact’s display name and the beginning of the message text, and it can appear on your device’s lock screen and in your notification centre. That text is your customers’ information, so you are responsible for deciding whether such previews are appropriate for the work you do; you can hide previews in your device’s settings, filter or mute notifications in the App, or turn them off entirely. Notifications are delivered through your operating system vendor’s push service — on iOS, Apple’s Push Notification service. What the App collects and shows is described in our Mobile App Privacy Notice.

The App asks for access to your device’s camera and microphone only when you first use a feature that needs them, and you can turn that access off at any time in your device’s settings. The camera is used to take photos and record videos that you choose to attach to a reply. The microphone is used for dictation, which turns what you say into text in the reply box, and to record the sound of a video you capture. Dictation recordings are sent to us only to be converted into text by our third-party AI provider, OpenAI, and we do not store them. Dictation and translation in the App are powered by OpenAI and follow the AI settings configured by your workspace administrator on the web. The App describes its AI functions under Me > About > About AI Features. What is sent, why it is processed, the current third-party AI providers, and how the data is handled are described in our Mobile App Privacy Notice and Privacy Policy. The Privacy Policy is linked on the sign-in screen and under Me > About. The photo picker and the file picker give the App only the items you select; it is not granted access to your photo library or your files as a whole. Anything you attach and send becomes part of the conversation and is Customer Data of the workspace, handled as described in “Your data and content” and in our Privacy Policy. The App does not use your contacts, calendar, or location.

You can delete your own agent account from the App’s settings. Deletion revokes your sessions and device records and removes your name, email address, avatar, password, and any linked sign-in identity from your user record, after which the account can no longer be signed in to. It does not delete the messages you sent to customers or the audit records of actions taken in the workspace: those are Customer Data belonging to the workspace, and requests about them go to the workspace that operates the App. Deleting your account does not cancel your workspace’s subscription and does not entitle you or the workspace to a refund.

Only the workspace owner can make purchases in the App, and a plan bought there applies to the whole workspace. How you pay depends on where you got the App: in the App from the Apple App Store, through Apple’s In-App Purchase; in the Android App from Google Play, through Google Play’s billing system; and in the Android App downloaded from our website, the Windows App, and the Mac App downloaded from our website, on our checkout page in your web browser. A workspace’s plan is paid through only one of the App Store, Google Play, or our website at a time: while it is paid through one of them, a plan cannot be bought through another, but AI credits can still be bought.

In the App for iPhone, iPad, and Mac obtained from the Apple App Store, the owner of a workspace can buy a paid plan or AI credits with Apple’s In-App Purchase. These purchases are sold and billed by Apple to the Apple Account of the person who buys them, not through Stripe, and Apple’s terms apply to the payment. For those purchases, the next three paragraphs apply in place of what “Plans, pricing, and billing”, “Auto-renewal and cancellation”, and “Refunds” say about Stripe; everything else in those sections still applies.

Plans bought through the App Store are auto-renewable subscriptions, billed monthly or yearly. The price, the billing period, and what the plan includes are shown in the App before you confirm, and your Apple Account is charged when you confirm. The subscription renews automatically at the end of each period unless automatic renewal is turned off at least 24 hours before the period ends, and your Apple Account is charged for the renewal within the 24 hours before the period ends. You can change or cancel the subscription in your Apple Account’s subscription settings, which you can also open from Settings › Plan › Manage Subscription in the App. Because the subscription is billed to the Apple Account of the person who bought it, only that person can change or cancel it. Cancelling stops future renewals, and the plan remains active until the end of the period already paid for. Deleting your account, or the workspace, does not cancel an App Store subscription; cancel it in your Apple Account settings.

AI credits bought through the App Store are one-time purchases. They are added to the workspace’s AI credit balance, do not expire, cannot be moved to another workspace, and are used as described in “Plans, pricing, and billing”.

Refunds for purchases made through the App Store are decided by Apple under its own policies, and you request them from Apple. If Apple refunds a subscription bought in the App, we treat it as a refund under “Refunds”: the workspace is suspended and its subscription ends. If Apple refunds AI credits bought in the App, those credits are removed from the workspace’s AI credit balance, even if this makes the balance negative; the workspace is not suspended for that.

In the Android App obtained from Google Play, the owner of a workspace can buy a paid plan or AI credits through Google Play’s billing system. These purchases are processed by Google Play and charged to the Google Account of the person who buys them, not through Stripe, and Google Play’s terms apply to the payment. For those purchases, the next three paragraphs apply in place of what “Plans, pricing, and billing”, “Auto-renewal and cancellation”, and “Refunds” say about Stripe; everything else in those sections still applies.

Plans bought through Google Play are auto-renewable subscriptions, billed monthly or yearly. The price in your local currency, the billing period, and what the plan includes are shown in the App and by Google Play before you confirm, and your Google Account is charged when you confirm. Some plans or billing periods may not be available in every country. The subscription renews automatically at the end of each period until you cancel it. You can change or cancel it in the Google Play Store app under Subscriptions, which you can also open from Me › Billing › Manage Subscription in the App. Because the subscription is billed to the Google Account of the person who bought it, only that person can change or cancel it, signed in to that Google Account. An upgrade from Pro to Business takes effect immediately, and Google Play charges the prorated difference for the rest of the current period; other changes take effect at the next renewal. If a renewal payment fails, Google Play may retry it for a limited time before the subscription ends. Cancelling stops future renewals, and the plan remains active until the end of the period already paid for. Deleting your account, or the workspace, or uninstalling the App, does not cancel a Google Play subscription; cancel it in Google Play.

AI credits bought through Google Play are one-time purchases. They are added to the workspace’s AI credit balance, do not expire, cannot be moved to another workspace, and are used as described in “Plans, pricing, and billing”. If a plan bought through Google Play cannot be applied, for example because the workspace’s plan is already paid through our website or the App Store, we do not accept the purchase, and Google Play refunds it automatically within a few days.

Refunds for purchases made through Google Play are handled by Google under its own policies. If a subscription bought through Google Play is refunded or revoked, we treat it as a refund under “Refunds”: the workspace is suspended and its subscription ends. If AI credits bought through Google Play are refunded, those credits are removed from the workspace’s AI credit balance, even if this makes the balance negative; the workspace is not suspended for that.

The Android App downloaded from our website, the Windows App, and the Mac App downloaded from our website do not take payments themselves. When the workspace owner chooses to buy a plan or AI credits in one of them, the App opens our checkout page in your web browser, using a single-use link so that you do not need to sign in again, and you pay there with the payment methods available, such as a card, Alipay, WeChat Pay, PayPal, or USDT. These are purchases made on our website: “Plans, pricing, and billing”, “Auto-renewal and cancellation”, and “Refunds” apply to them as written. Only card payments renew automatically; other payment methods pay for one billing period at a time. A card subscription can be changed or cancelled from Manage Subscription on the App’s billing page, which opens our payment provider’s billing portal in your browser, or under Settings → Billing on the web.

If you obtained the App from the Apple App Store, the following additional terms apply between you and MiniCode LLC, and you and MiniCode LLC acknowledge and agree to them. Apple requires them of any app distributed with its own licence terms, and for an App obtained from the App Store they prevail over any conflicting term elsewhere in these Terms. They apply in addition to, and not instead of, the Apple Media Services Terms and Conditions, and nothing in these Terms is intended to set usage rules that conflict with those terms and conditions:

• this licence is concluded between you and MiniCode LLC only, and not with Apple. Apple is not a party to these Terms, and MiniCode LLC, not Apple, is solely responsible for the App and its content;
• your licence to use the App is a non-transferable licence to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may also be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing;
• MiniCode LLC, not Apple, is solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance or support services for it;
• MiniCode LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are MiniCode LLC’s sole responsibility;
• MiniCode LLC, not Apple, is responsible for addressing any claim by you or any third party relating to the App or your possession or use of it, including product liability claims, any claim that the App fails to conform to an applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation. Nothing in these Terms limits MiniCode LLC’s liability to you beyond what applicable law permits;
• if a third party claims that the App, or your possession and use of it, infringes that third party’s intellectual property rights, MiniCode LLC, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of that claim;
• you represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You may not use, export, or re-export the App except as authorised by United States law and by the laws of the jurisdiction in which you obtained it;
• you must comply with any applicable third-party terms when using the App — for example, the terms of your mobile data plan;
• the App and its documentation are “Commercial Items” as defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation” as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with those provisions, they are licensed to U.S. Government end users only as Commercial Items and with only the rights granted to all other end users under these Terms;
• the App is published by MiniCode LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Any question, complaint, or claim about the App should be directed to support@telmini.com; support for the App is provided by email rather than by telephone;
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date and, where appropriate, notified to you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Wyoming will have jurisdiction, except where applicable law gives you the right to bring claims in another forum.

20. Contact

Questions about these Terms? Email support@telmini.com or write to MiniCode LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.